SHIPPING & RETURNS

Shipping

For items which are in stock we can usually get them to you within two days

(during the week and in the general Toronto Area).

If you need something more urgently feel free to call the store at 647-345-5611.

We will do out best to accommodate!

 

Returns

For returns, please email "info@the11inc.com" and we can advise,

or call 647-345-5611, 7 days a week.

Please note:  Special Order Frames & Custom built bikes are Final Sale. 

If a frame or bicycle is returned (in new or unused condition), there will be a 15%

restocking charge subject to managements approval.

The refund will be issued as a store credit.