SHIPPING & RETURNS

Shipping

For items which are in stock we can usually get them to you within two days

(during the week and in the general Toronto Area).

If you need something more urgently feel free to call the store at 647-345-5611.

We will do out best to accommodate!

 

Returns

For returns, please email "info@the11inc.com" and we can advise,

or call 647-345-5611, 7 days a week.

Please note:  special order frames & custom built bikes are generally non-refundable. 

At the 11's discretion, if a frame or bicycle is returned it will be subject to a 15% restocking fee,

with the remainder being a store credit.